Business philosophy: "For any business to succeed, it has to be focused on the customer and on
delivering share-owner value by aligning all its investments, resources, and operations around a
clearly defined strategy that gives customers the products and services they need and want--in
the way they want. Simple to say but not easy to do."
邁克爾.阿姆斯壯的運營理念：“一項事業要取得成功，就必須以它的客戶為中心并且提供高質量地服務
。公司所有的投資、資源和運營都必須緊緊圍繞一個明確的戰略目標，這個目標能夠提供客戶所需要的產品和
服務--并且還必須是以客戶希望的方式進行的。這件事說起來很容易，但是真正做起來就很難了。”
Headache: TCI's cable system is a bit creaky, and a lot of technology that doesn't work yet
will have to bang on all eight cylinders if AT&T is to achieve its goal of becoming the one-
stop signal provider.
最頭痛的事： TCI的電纜系統帶有很小的噪音，并且還有許多技術難關還沒有攻克。如果要成為一次停機
信號的提供者并且實現公司的戰略目標，AT&T就必須對所有的八個同位標磁道組進行攻關。
Management Style: "I like to 'drill down' to understand all of the facts and issues. I
believe in being candid and open to different points of view. I assign clear accountability for
results and then try to give people all of the support they need to be successful."
管理風格：“我喜歡深入地了解所有我遇到的問題和事情。我信奉以誠實坦誠的態度對待不同的觀點。分
工時我采用的是明確的目標責任制。然后，我會盡力給他們提供最大的支持，幫助他們獲得成功。”
Personal strengths: "I like to work hard--I tell our employees that they should look forward
to Mondays. Also, the broad-based business experience I gained at IBM and Hughes has served me
well."
個人能力：“我喜歡努力地工作--我經常告訴我的員工：一個人應該期待著星期一的到來。同時，我在美
國國際商用機器公司IBM和Hughes電子公司所獲得的較多的工作經驗也使我受益匪淺。”
Personal hero: Says his mother "believed in my brothers and me, and gave us the confidence
to believe we could do anything we set our minds to--if we worked at it hard and long enough."
個人崇拜：阿姆斯壯說他的母親“始終對我和我的兄弟們給予極大的信任，她讓我們充滿了自信，讓我們
認識到我們有能力去做腦海中想做的任何事情--只要我們認真而持久地為此付出努力。”
How he got the job: Recruited from Hughes Electronics after serving six years as its CEO.
工作背景：之前在Hughes 電子公司做了六年的CEO。
Corporate goal: "To help AT&T deliver advanced communications and information services to
customers--both consumers and businesses--anytime, anywhere, and in any form they desire."
公司的奮斗目標：“幫助AT&T向客戶提供先進的通信和信息服務--包括消費者和銷售公司--為他們提供
所需要的任何時間、任何地點以及任何形式的服務。”
Financial reward: Upon his hiring in 1997, Armstrong received almost $15 million in
restricted stock awards.
財務獎賞：自從1997年受聘至今，阿姆斯壯已經得到了價值1500萬元的受限股票。
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